Living Needs is committed to ensuring your privacy is protected. Please find below details of how we use and process the information that you give to us:
Company Information - Living Needs Limited. Registered address in England: Unit 410, Brickhill Drive, Bedford Heights, Bedford, MK41 7PH. Company number 13633697.
Living Needs is a member of the Property Ombudsman and agrees to abide by its code of practice. Our Information Commissioner’s Office (ICO) registration reference is ZB651411.
What type of information may we collect from you?
The personal information we collect from you will usually include the following:
- Full name and contact details (including your contact number, email and postal address)
Information relating to your identity (we are required by law to collect this to comply with the
Money Laundering Regulations 2017 and the Immigration Act)
- Your bank details where required (such as where you are leasing a property for rental payments)
Information on any access requirements you have to enable us to find suitable properties for you,
which may consist of special category personal data (eg disability or other health information about
you).
Usage information about your visits to our website (which enable our website to remember
information about you and your preferences).
Your communications with us, including a record of email or telephone correspondence created
when you contact us.
Where we need to collect personal data by law (for example to meet our obligations to prevent
fraud and money laundering) or under the terms of a contract we have with you and you fail to
provide that data when requested, we may not be able to perform the contract we have or are
trying to enter into with you.
How can we process your information?
The legal grounds under data protection legislation for processing your personal data are as follows:
It is necessary for the performance of a contract to which you are a party, or to take steps prior to
entering into a contract with you, for us to provide you with our services
You have given us explicit consent to the processing of your personal data for one or more specific
purposes such as where you have given us consent to receive electronic marketing and/or to process
your Special Category Personal Data described above. You do not need to provide us with marketing
consent in order to receive our services
It is necessary for the purposes of our legitimate interests, except where our interests are
overridden by the interests, rights or freedoms of affected individuals (such as you). To determine
this we shall consider a number of factors, such as what you were told at the time you provided your
data, what your expectations are about the processing of the data, the nature of the data, and the
impact of the processing on you. Our legitimate interests include processing necessary to improve
and to promote our services and product and to better understand our customers’ interests and
knowledge of the property market and to administer the technical aspects of our services.
What are we going to do with your information?
We will hold and use personal information about you in the following ways:
- To fulfil our obligations to you when providing you with our property services
- To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf
- To comply with our statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness
- Communicate with you during the course of providing our services, for example with your enquiries and requests
- Statistical purposes so we can analyse figures to help us manage our business
- To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so. For those marketing messages you can unsubscribe at any time
- To notify you about changes to our service
How long do we keep your data for?
We will retain your personal data for different periods depending on the service you have chosen to
use us for. This may be a longer period than that for which we need to hold your data to provide
those services, i.e. where we are under regulatory or statutory duties to hold your data for a certain
period or need to retain it in the event of a legal claim or complaint.
Who will your information will be shared with?
We may pass your details where necessary to our solicitors and those party to your transactions. We may disclose your personal information to third parties in the event that we sell or buy any business or assets. If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
We may share your personal details if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will not share your information with third parties for marketing purposes without first obtaining
your prior consent.
How you can access and update your information?
You have a right to request a copy of the personal information we hold about you, known as a data
subject access request. You also have the right to request that information we hold about you which
may be incorrect, or which has been changed since you first told us, is updated or removed. These
requests are free of charge and can be sent to Miss Maria Chavez, Support Officer.
How you can request erasure of your data?
You can ask us to delete or remove personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your personal data where you have
successfully exercised your right to object to processing, where you have withdrawn consent for us
to process it, where we may have processed your information unlawfully or where we are required
to erase your personal data to comply with local law. Note, however, that we may not always be
able to comply with your request of erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.
How you can withdraw your consent?
You have the right at any time to withdraw any consent you have given us to process your personal
data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of
your personal data we have carried out before you withdrew your consent. Should you wish to do so
you can change your consent preferences at any by emailing Maria.chavez@living-needs.co.uk.
How you can restrict or object to us using your data?
Any queries or concerns about the way in which your data is being used can be sent to
Maria.chavez@living-needs.co.uk.
Moving your information to another organisation
You have the right to request that we send to you or to another organisation, a copy of the personal
data we hold about you, for example when you are dealing with a different service provider. If you
would like us to move, copy, or transfer your information please let us know by email to
Maria.chavez@living-needs.co.uk. We will respond to you within one month after assessing whether
this is possible.
Complaints about the use of your personal data
If you wish to raise a complaint on how we have handled your personal data, you can contact us to
have the matter investigated by writing to Miss Maria Chavez – Support Officer, Living Needs,
Unit 410, Brickhill Drive, Bedford, MK41 7PH.
If you are not satisfied with our response or believe we are processing your personal data not in
accordance with the law, you can complain to the UK data protection regulator, the Information
Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303 123 1113.
Cookie Policy
Cookies are small text files. Many websites place cookies on your computer when you visit. Cookies
are used to make websites work, or to make them work more efficiently, and to provide useful
information to website operators. The following explains what cookies we use on our website and
why.
A cookie is automatically generated when you register with or visit this website for the first time.
The cookie is held on your PC and enables us to recognise you when you log on again. Because the
cookie is held on your PC, we are unable to recognise you if you visit our website from any PC apart
from the one you used to register or log on for the first time. This use of cookies does not result in
the collection of any personal information about you, the use of your PC or your use of the internet
generally.
Google analytics - These cookies collect information about how visitors use our site. We use this
information to prepare reports and improve the site. This information is anonymous. The
information includes the number of visitors to the site, where visitors have come to the site from
and the pages they visited.
Read more about Google's privacy and safeguarding policies. You can opt out of being tracked by
Google Analytics across all websites at http://tools.google.com/dlpage/gaoptout
More information
Many web browsers allow users to control most cookies through their browser settings. More
information about cookies, including details on viewing what cookies have been set and how to
delete them is available at http://www.allaboutcookies.org.